When you make a booking, your payment is processed securely through the Stashed platform and held in escrow by our trusted payment partner. Once the rental has been successfully completed, the funds are released to the host's Stashed Wallet, where they can be withdrawn to their verified bank account. This process provides added peace of mind for both renters and hosts.

Cancellation and refund eligibility depend on when the cancellation is made and the circumstances surrounding the booking. If a booking is cancelled before the storage period begins, refunds will be handled in accordance with our Cancellation & Refund Policy. If you experience any issues, our support team is always here to help.

Stashed provides a secure marketplace that connects renters with trusted hosts, but we do not automatically insure stored items. If you are storing valuable belongings, we recommend notifying your insurer before the rental begins. Most household or contents insurers can note the temporary storage location on your policy, often at no additional cost.

No. To protect both renters and hosts, all communication takes place securely through the Stashed platform once a booking has been made. Keeping all conversations, agreements and booking details in one place helps us provide support if needed and ensures every transaction remains secure and traceable.

You can store most household, personal and business items, provided they comply with our Terms of Service. Illegal items, hazardous materials, flammable substances, explosives, firearms, perishable goods and any other prohibited items may not be stored through Stashed.

If an issue arises during your rental, please contact Stashed Support as soon as possible. Because your payment remains securely held in escrow until the rental has been successfully completed, we're able to work with both parties to help resolve disputes fairly before funds are released.

Yes. Identity verification is required for both renters and hosts before they can use the platform. This helps us build a safer, more trusted marketplace for everyone.

Once the rental has been successfully completed, the funds are released to the host's Stashed Wallet. Hosts can then withdraw their available balance to their verified bank account at any time.

Hosts set their own monthly storage prices. At checkout, any applicable platform service fees and secure payment fees are displayed clearly before payment is made, so there are no hidden charges.