Last Updated: June 2026
1. Introduction
This Refund & Cancellation Policy explains how cancellations and refunds are handled on the Stashed platform.
By using Stashed, Hosts and Renters agree to this policy.
2. Renter Cancellations
Before the Booking Start Date
A Renter may cancel a booking at any time before the booking start date and will receive a full refund of any amounts paid.
After the Booking Start Date
Once a booking has started, payments become non-refundable unless otherwise agreed by the Host.
Any refund granted after a booking has commenced is entirely at the Host’s discretion.
3. Host Cancellations
If a Host cancels a confirmed booking before the booking start date:
- The Renter will receive a full refund.
- Stashed may take action against Hosts who repeatedly cancel confirmed bookings.
Such action may include warnings, listing suspension, or account termination.
4. Payment Processing
Refunds approved through the Stashed platform will be processed using the original payment method wherever possible.
Refund processing times may vary depending on the payment provider or financial institution.
5. Disputes
Where a dispute arises between a Host and Renter regarding a refund, Stashed may assist in facilitating communication between the parties.
However, Stashed is not obligated to determine fault or issue refunds outside the terms of this policy.
6. Service Fees
Any platform fees, payment processing fees, or service fees may be deducted from refunded amounts where permitted by applicable law.
7. Exceptional Circumstances
Stashed reserves the right to issue refunds, credits, or other remedies at its sole discretion in exceptional circumstances, including:
- Fraudulent activity
- Technical errors
- Duplicate payments
- Circumstances beyond the reasonable control of either party
8. Contact Us
Questions regarding cancellations or refunds may be directed to:
Stashed
Email: stashedconnect@gmail.com